Refund policy

Return and Refund Policy

At Aymi Studios, our goal is to ensure your complete satisfaction. Below, we detail how our return and exchange rules work to ensure your experience is fast, secure, and transparent.

1. Change of Mind or Return of Purchase To guarantee total peace of mind with your purchase, we offer an extended return window! If you receive your product and decide you no longer want it, you have the right to request a return within 15 calendar days of delivery. Product Conditions: The clothing item or accessory must be intact, with the original tags attached, and free of signs of wear, washing, or stains (such as makeup, perfume, or deodorant marks). Shipping Costs: Return shipping costs for change of mind are the sole responsibility of the customer. You must ship the item to our designated sorting address provided by our support team.

2. Size or Color Errors (Customer Choice)Since we provide detailed size charts on every product page, we do not cover shipping costs for incorrect size or color selections made by the customer. How to Proceed: If the item does not fit, you can request an exchange within 15 calendar days. The shipping cost to send the item back to our sorting center and the shipping cost for the new item are covered by the customer. Cost-Effective Alternative (Discount Coupon): To save you from paying return shipping fees, we offer an option where you can keep the current item and receive a 50% discount coupon to place a new order for the correct size.

3. Defective Items or Incorrect OrdersBecause we deal with fast-moving fashion products and international manufacturers, we operate an expedited inspection system. If your item arrives defective or if you receive the wrong item/size: Urgent Notice Period: You must contact us as soon as possible, within a maximum of 7 calendar days after delivery. Claims regarding defects made after this period will not be accepted by our logistics audit team. Required Proof: You must provide clear photos and a short video showing the defect or the incorrect item, along with a photo of the original shipping label attached to the package. Free Solution: Once our team reviews and approves the images, we will arrange for a replacement item to be shipped at no additional cost to you, or issue a full refund, according to your preference. Note: We usually do not require you to physically return the defective item.

4. Refund Process Once a refund is approved (either after validating photos of a defect or after receiving and inspecting a return package at our sorting facility): Credit Card: The refund will be processed and sent to your card issuer within 10 to 15 business days. Note: The actual time it takes for the credit to reflect on your statement depends entirely on your card network and issuing bank, and it may appear on your current or next billing cycle.

5. International Shipping Clause (Outside the United States) If a purchase is made from outside the United States (when international checkout becomes available): Customs Duties and Taxes: Any import duties, local consumer taxes (such as VAT/GST), or customs clearance fees charged by the destination country are the sole responsibility of the buyer. The store will not refund these fees in the event of a product return. Refusal of Delivery: If a customer refuses to pay customs fees in their country and the package is returned to the sender or destroyed by customs, no refund will be issued for the purchase. Transit Times: International delivery times may vary based on local postal services. The store is not responsible for delays caused by customs inspections, strikes, or internal logistics issues in the destination country.

6. How to Request a Return To initiate a request immediately within the specified deadlines, please send an email to jessicalimasouza1992@gmail.com with your order number, the reason for the request, and the required media/photos.